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Getting a quote
How do I get a quote?
How do I make a booking?
Do I qualify for a combined hire discount?
Are there any additional charges to the quote?
How are rates calculated?
Do minimum hire periods apply?
Insurance options
Is insurance included in the daily rate?
Do I have to pay a security bond?
What are the excess reduction or CDW options?
Is insurance different for under 21 yr drivers?
Extras
What extras are available?
Driver Requirements
Is my driver's license valid?
Are there additional driver fees?
What are the age restrictions for hiring?
Payment information
How much is the deposit?
How to do I pay for my rental?
Can I prepay the whole hire now?
What is a bond or security deposit?
Do one way hire fees apply?
What are the cancellation fees?
Depot & pick up info
What are the depot hours for my hire?
Can I pick up after hours?
What if I return the vehicle early?
What if I return the vehicle late?
What's included?
Are unlimited kms included?
Is 24 hour assistance included?
Are taxes included?
Vehicle specifications
Do any vehicles have towbars or roofracks?
What is average age of vehicles?
Travelling with Children
Hiring baby equipment
Trouble shooting
Having problems booking?
Can't open confirmation of booking?
No vehicles available for travel dates?
Can you send me brochures?
Why are rates different to those advertised?
Discounts and Coupons
Coupon or discount code not working?
Contact us
Further Information
Welcome to the fast way to find answers to your vehicle rental queries. Please browse the left hand menu which has questions answered by topic, or type in a key word or words (eg. insurance) into the search panel.